最新版商务英语写作精品课件 (7)

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Chapter 11 Letters of Apology and Congratulation Business English Writing 2018/6/17 When to write an apology? 1. Fail to do sth. and cause trouble or inconvenience to the other people. 2. Make mistake 3. Couldn’t keep promise 4. ... Company Logo Writing Steps for Letters of Apology 1 Begin with an apology and reveal the purpose of the letter. Present the specific situation for which you apologize. And discuss methods to redress the situation, if needed. 2 3 Close with a positive look to future business or personal relationship. Company Logo Useful Sentence Patterns 1 Begin with an apology and reveal the purpose of the letter. ? I am writing this letter to express my regret ... ? I would like to give you my apology for ... / I must apologize to you for… ? I personally want to extend an apology to you... ? I am very sorry to say that … / I am writing to say sorry for ... ? There is no excuse for my ... ? As I thought over ... , I began to feel terrible. ? I am still in despair over ... Company Logo Useful Sentence Patterns 2 Present the specific situation for which you apologize. And discuss methods to redress the situation, if needed. ? To make up for the mess I have made, I would like to ... ? For my part, I will do my best to make up with them. ? I realize that ... is irreplaceable, but I hope you will use ... ? I want you to know how badly we feel about it and to assure you that it will not happen again. ? The next time …I’d like to… Company Logo Useful Se


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